Privacy Policy

1. Controller and contact

JRO Florida Enterprises LLC ("Ankora") is the controller of the personal data described here. For any privacy matter, including a request to exercise your rights, write to info@ankorausa.com.

2. What we collect

When you contact us. Your name, email address and the content of your message. The contact form asks for nothing else.

When you buy a service. The information needed to prepare and file the documents: the names, addresses and contact details of the members and managers, the proposed company name and activity, and — where the Internal Revenue Service requires it for an EIN application — the identifying number of a responsible party. For trademark work, the mark, the goods or services and the applicant's details.

Payment data. Card details are entered directly into Stripe's checkout and are processed by Stripe. We receive confirmation of the payment, the amount, and the billing email and country. We never receive or store your full card number.

Technical data. Our host records standard server logs, including IP address, date and time, the page requested and the browser used. The site stores your shopping cart in your browser's local storage; that stays on your device and is never sent to us.

Mail we handle. If you buy the registered agent or business address service, we receive, scan and forward correspondence addressed to your company, including documents served on it.

3. What we do not do

As of the date of this policy, this site loads no third-party analytics and no advertising pixels. We do not sell personal data, we do not share it for cross-context behavioural advertising, and we do not use it to train any model.

The assistant on this site answers from a set of answers that runs in your browser. Your questions are not sent anywhere. If we ever enable a language model to handle questions the local set does not cover, we will say so here before doing it.

4. Why we use it, and on what basis

• To provide the services you ordered, and to communicate with you about them — performance of our contract with you.
• To comply with filing, tax and record-keeping obligations, and with sanctions screening — compliance with a legal obligation.
• To keep the site working, prevent abuse and secure our systems — our legitimate interest.
• To answer an enquiry you sent us — steps taken at your request before entering a contract.

We do not send marketing email unless you ask us to, and you can stop it at any time.

5. Who else sees it

We disclose personal data only to the following categories of recipient, and only as needed:

• Government agencies, because the service consists of filing with them: the Florida Division of Corporations, the Internal Revenue Service, and the United States Patent and Trademark Office. Much of what is filed with a company registry becomes public record.
• Stripe, Inc., which processes payments.
• Hostinger, which hosts this site and our email.
• A United States-licensed attorney, where a trademark filing requires representation and you ask us to refer you — and only with your agreement.
• Advisers, or authorities, where the law requires it.

We do not sell your data and we do not rent it to anyone.

6. Where it is processed

Ankora operates in the United States and the data is processed there. If you are in the European Economic Area, the United Kingdom, or another jurisdiction with rules on international transfers, sending us your data involves a transfer to the United States, which you accept by using the services. Where required, we rely on the standard contractual clauses used by our processors.

7. How long we keep it

• Enquiries that do not become orders: up to 24 months.
• Client and filing records: for as long as we act for you, and afterwards for the period we are required to keep records for tax and corporate purposes.
• Scanned mail: for 12 months after it is forwarded to you, unless you ask us to delete it sooner.
• Server logs: short retention set by our host.

8. Your rights

Wherever you are, you can ask us to give you a copy of the personal data we hold about you, to correct it, or to delete it. Write to info@ankorausa.com and we will respond within 30 days.

If you are in the European Economic Area or the United Kingdom, you also have the right to restrict or object to processing, the right to data portability, the right to withdraw consent where we relied on it, and the right to complain to your supervisory authority.

If you are a California resident, you have the right to know what we collect and disclose, the right to delete, the right to correct, and the right not to be discriminated against for exercising those rights. We do not sell or share personal information as those terms are defined under California law, so there is nothing to opt out of.

Deletion has limits. We cannot retrieve what has already become public record at a company registry, and we cannot delete records we are required by law to keep.

9. Security

The site is served over HTTPS. Credentials are held outside the web root. Access to client files is limited to those who need it. No system is perfect: if a breach affects your data and the law requires us to notify you, we will.

10. Children

The services are for adults. We do not knowingly collect data from anyone under 18. If we learn that we have, we delete it.

11. Changes

If we change this policy, the new version appears on this page with a new update date. If the change is material, we will tell active clients by email.