Legal
Refund Policy
The rule is simple: until we file, your money is yours. Once a filing is in front of a government agency, the work is done and the government fee is gone.
1. Before we file
You may cancel at any time before we submit your filing, for any reason, and we refund our professional fee in full.
If the government fee has not yet been paid, it is refunded too. If it has already been paid, see section 3.
2. After we file
Once the filing has been submitted, our professional fee is not refundable. The work it pays for has been performed, whatever the agency then decides.
3. Government fees are never refundable once paid
The Florida filing fee, the Florida annual report fee and the USPTO application fee are charged at cost and remitted in full to the agency. Those agencies do not return them — not if the filing is rejected, not if the application is refused, not if you change your mind. We cannot refund money we no longer hold.
4. If we get it wrong
If a filing is rejected because of an error on our part, we correct it and refile at no charge to you, including any additional government fee. If the error cannot be corrected, we refund our professional fee for that service in full.
5. Trademark services
- A clearance search is refundable until the search begins. Once the report has been delivered, it is not: the work is the report.
- Application preparation is refundable until we start work on the file.
- The USPTO fee, once paid, follows section 3.
- We never refund on the basis of the outcome of an application. A search that tells you not to file has done its job.
6. Annual services
Registered agent service, the business address and trademark monitoring renew automatically each year. We remind you by email at least 30 days before.
Cancel at any time before the renewal date and you are not charged. If a renewal has already been charged, you have 14 days to cancel for a full refund, provided we have not yet acted on the renewed term — that is, we have not re-filed your agent designation or handled mail for you in the new period.
After that, annual fees are not refunded and are not prorated. Cancellation takes effect at the end of the period you have paid for, and you keep the service until then.
7. How to ask for a refund
Write to info@ankorausa.com from the email address on the order and tell us what you want refunded and why. We answer within 3 business days. Approved refunds go back to the original payment method; how quickly it appears depends on your bank, usually 5 to 10 business days.
8. Before you file a chargeback
Please write to us first. A chargeback freezes the matter with your bank for weeks and stops us from doing anything about it. Almost everything is faster to resolve directly.